Refund Policy
This English version is provided for convenience. The French version prevails.
The short version
You can ask for a full refund of a purchase within 14 days of payment, as long as no credits have been used since that purchase.
What can be refunded
The first payment of a subscription, monthly or yearly, and credit packs. The full amount paid is returned to the original payment method.
What cannot
A purchase after which at least one credit has been used: each generation goes straight to our providers and is paid for at that moment. A request made after the 14 days. Subscription renewals: cancel before the renewal date to avoid the next charge. Free credits are never converted into money.
Cancelling a subscription
You can cancel at any time from your account settings. The subscription stays active until the end of the paid period, then stops with no further charge. Its credits expire on that date; your packs remain.
A technical problem
Did a generation fail, or does a charge look wrong? Write to us, even outside the conditions above: we look at every case.
Right of withdrawal
If you are a consumer in the European Union, you have 14 days to withdraw from a purchase. By using credits during that period, you request immediate performance of the service and waive this right for that purchase. This policy does not limit any right the law gives you.
Making a request
Write to contact@rewatch.studio from your account's address and give the date of the purchase. Once the request is accepted, the credits from the purchase are removed from your account and the money is returned within 14 days at the latest.